A few minutes ago, I got off the phone with a guy who had a problem with which I was totally unable to help. There was no reason at all that I should have been able to help him; he was just trying our office as a stab in the dark. I called a few other people, who agreed that we weren't able to help him at all, so I apologized and wished him luck. He was very good natured about it, and he realized that his issue was caused by someone else's mistake in a different part of the country, and that we had nothing to do with it. But then, as soon as I hung up the phone, I started thinking of ways that I might have been able to get him the information he needed, and generally feeling bad that I failed the guy . . . EVEN THOUGH it was in no way related to any of my job responsibilities, AND he can probably find what he needs in a phone book or on the internet. Still, with the guilt. So I'm just glad that it's a house contract that's on the line here, and not a person's life.
Still, I wish him luck. It would really really suck if he was unable to buy a house because a lawyer spelled a name wrong.